Politique de Confidentialité

1. Introduction

This Privacy Policy (the "Policy") governs the data processing practices of infraxdev ("we," "us," or "our") regarding the use of the KDO mobile application.

We are committed to protecting the privacy of our users, particularly in compliance with Google Play Developer Policies and Book V of the Digital Code of the Republic of Benin (Law No. 2017-20), which governs the protection of personal data.

2. Data Controller and Contact Information

The entity responsible for the collection and processing of your Personal Data in connection with the App is:

For any questions, concerns, or requests regarding this Policy or your Personal Data, please contact us at the dedicated email address above.

3. What Personal Data We Collect

We collect data necessary to provide and improve our gift-sending service. We rely on the legal bases established in the Benin Digital Code, primarily the prior consent of the data subject and the necessity of processing for the performance of a contract (i.e., fulfilling a gift order).

Category of Data	Specific Data Collected	Purpose of Collection (Legal Basis: Contract/Consent)
User Account Data (Contract)	Full Name, Email Address, Phone Number, Password (hashed)	To create and manage your user account and verify identity.
Transaction / Payment Data (Contract)	Transaction ID, Order Details, Billing Address	To process gift orders and payments. Note: Payment processing is handled by a secured third-party processor (see Section 5); we do not store full credit-card numbers.
Recipient Data (Contract / Consent)	Recipient's Full Name, Delivery Address, Phone Number	Crucial: To process, package, and deliver the gift. You must ensure you have the recipient's consent to share their data.
Device & Usage Data (Consent)	IP address, Device ID, Operating System, App version, time spent in-app, features used, crash logs	To analyze app performance, fix errors, improve service functionality, and prevent fraud.
Optional Location Data (Consent)	Approximate or Precise Location (GPS / Network)	If enabled: To suggest local gift options or calculate accurate shipping costs / delivery times.
Communication Data (Contract / Consent)	Content of customer support inquiries, feedback, and in-app messages	To provide customer service and respond to your requests.

4. How We Use the Data

We use the collected data for the following legitimate and specified purposes:

• Service Fulfillment: To accept, process, and execute your gift orders, including logistics and delivery to the designated recipient.
• Account Management: To manage your account, provide access to features, and verify your identity.
• Customer Support: To communicate with you about your orders, respond to inquiries, and resolve disputes.
• Improvement and Analytics: To monitor the App's usage, analyze trends, and identify areas for service improvement and development.
• Security and Fraud Prevention: To protect our services, users, and third parties from fraud, unauthorized access, and security breaches.
• Marketing (Optional): If you provide explicit prior consent, to send you promotional material, special offers, or gift recommendations.

5. Data Sharing and Third-Party Disclosure

We do not sell or rent your Personal Data. We share it only with trusted third parties to the extent necessary to operate the App and fulfill your orders, under strict confidentiality agreements.

• Logistics & Delivery Partners: We must share the Recipient's Name, Delivery Address, and Phone Number with our trusted delivery partners to fulfill the contract and ensure the gift arrives.
• Payment Processors: Your payment information is shared directly with secure payment gateways (FedayPay: https://www.fedapay.com) to authorize and process transactions.
• Analytics Providers: [e.g., Google Analytics for Firebase] to monitor and analyze app usage for performance improvement. This data is typically anonymized or pseudonymized.

6. Data Security

We implement robust technical and organizational measures to protect your Personal Data against unauthorized access, destruction, loss, alteration, or disclosure. These measures include:

• Encryption: Data transmitted between the App and our servers is encrypted using SSL/TLS protocols.
• Access Control: Access to Personal Data is strictly limited to employees and contractors who require it for their job responsibilities.
• Secure Storage: We utilize secure server facilities and industry-standard security practices for data storage.

7. Data Retention and Deletion

We will retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements.

User Account Deletion Policy

You have the right to request the deletion of your account and all associated Personal Data. We offer a simple way to submit this request:

We will respond to your deletion request and permanently delete or anonymize your data within a reasonable timeframe, unless legal or regulatory obligations (such as financial records for past transactions) require us to retain certain limited information for a specific, mandated period.

8. Your Rights as a Data Subject (Benin Digital Code)

In accordance with Book V of the Digital Code, you have the following rights regarding your Personal Data:

To exercise any of these rights, please contact us at contact@infraxdev.com.

9. Children's Privacy

The App is not directed at children under the age of 18, and we do not knowingly collect personal data from children under 18. If a parent or guardian becomes aware that their child has provided us with personal data without their consent, they should contact us immediately.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Policy on this page and updating the "Last Updated" date at the top. For material changes, we may provide you with additional notice, such as through an email or an in-app notification.